Terms and Conditions

Effective Date: 27.7.2025

Legal Entity: Alami Pure Foods FZCO

Trade License No.: 50548

Address: 11 17th Street, Building 2, Office 226-SD04, Dubai Commercity, UAE

By accessing and using this website, including placing any orders, you agree to be bound by the following Terms and Conditions. These terms apply to both individual consumers (B2C) and business customers (B2B) unless otherwise stated.

1. Eligibility

You must be at least 18 years old or accessing the site under adult supervision to make purchases. Business customers must be duly authorized representatives of their companies.

2. Products and Availability

All products are described as accurately as possible. We reserve the right to modify or discontinue any product without notice. Availability is subject to stock.

3. Pricing and Payment

All prices are listed in AED unless otherwise specified. Prices exclude taxes, duties, and shipping unless otherwise stated at checkout.

  • B2C customers must pay in full at checkout via accepted payment methods.

  • B2B customers may request invoicing terms after their first prepaid pruchase, subject to credit approval at our sole discretion. Alami Pure Foods FZCO reserves the right to grant or deny credit and set payment terms (e.g. Net 15, Net 30) case by case.

4. Shipping and Delivery

We aim to dispatch orders promptly; however, delivery times may vary and are not guaranteed. We are not liable for delays caused by courier services or customs.

5. Returns and Refunds

A. For Consumers (B2C)

If your product is defective, damaged, expired, or incorrect, you may request a replacement or full refund by contacting us within 7 days of delivery. Products must be unused and in their original packaging.

Due to food safety regulations, we do not accept returns for opened or non-defective food items or due to a change of mind.

B. For Business Customers (B2B)

All B2B sales are final, except where products are defective or incorrect upon delivery. Business customers must notify us of any issue within 3 business days of receiving the order. We reserve the right to inspect and verify claims before issuing a replacement or refund.

6. Wholesale and B2B Accounts

Businesses may apply for a wholesale account via our B2B registration form. Upon approval, wholesale pricing and terms may apply.

  • Minimum order quantities may apply to B2B orders.

  • Resale of our products is permitted for approved wholesale customers.

  • We reserve the right to suspend or terminate B2B accounts at any time.

7. Product Use and Food Safety

Our products are intended for personal or resale consumption. Ingredients and allergens are listed on each product page and/or label. Customers are responsible for reviewing this information before use. We are not liable for adverse reactions if all product information was correct and clearly provided.

8. Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

9. Data Privacy

We process your personal information in accordance with the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL). Please review our Privacy Policy for details on how we collect, store, and use your data.

10. Limitation of Liability

To the fullest extent permitted by UAE law, we are not liable for indirect or consequential damages. 

11. Governing Law

These Terms are governed by the laws of the United Arab Emirates.

Any dispute shall be subject to the exclusive jurisdiction of the courts of Dubai.

12. Updates to These Terms

We may update these Terms from time to time. Changes will be posted on this page, and continued use of the site will be considered acceptance of the updated terms.

📞 Contact

If you have any questions about these Terms and Conditions, please contact us at:

support@alamifoods.com