Returns & Refunds

Effective Date: 27.7.2025

At Alami Foods, we take pride in offering high-quality, shelf-stable food products. Your satisfaction is important to us — and so is ensuring food safety.

🛠 Defective or Damaged Products

If you receive a product that is:

• Damaged in transit

• Defective or compromised in quality

• Incorrect (wrong item shipped)

• Expired

…please contact us within 7 days of delivery.

You may request a:

• Replacement of the item

• Full refund to your original payment method

We may require photos of the product and packaging, and a description of the issue to process your claim.

❌ Non-Returnable Items

Due to food safety regulations, we do not accept returns or offer refunds for:

• Products opened or used

• Products returned due to change of mind or personal preference (e.g. taste, flavor)

• Incorrect orders submitted by the customer (e.g. wrong quantity or product selected)

Please double-check your order before confirming purchase.

💸 Refund Timeline

Approved refunds will be issued via the original payment method within 14 business days.

You will be informed about the progress via email or WhatsApp. 

📞 Contact Us

To request a refund or replacement, email us at support@alamifoods.com with your order number, description of the issue, and any supporting images.

We’re here to help and will respond within 2 business days.